Return/Refund/Cancellation Policy


KVIO Ventures Private Limited (hereinafter referred to as the “KVIO or Khadi”) endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. In the odd case that you do not love our products, here is our policy on returns:

  • In the unlikely event that your product arrives damaged, defective or different/wrong item, to return or exchange a product or report damage in transit within the applicable return window, please get in touch with our Customer Care within 48 hours of delivery:
    • By telephone at 01205138016 between 10.00 AM to 6.00 PM IST( Monday to Saturday).
    • Drop us email at support@ekhadiindia.com with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
  • Khadi team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed time.
  • Once your return has been authorised, we'd be happy to process your exchange/refund. You can exchange this item for a different size/colour or return for a refund. You can choose to receive the refund in the form of credit for your convenience, which will reflect in your Khadi pay account after we receive the item and it has gone through the necessary quality checks. However, If you'd like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.
  • Please keep the item in its original condition, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
  • We aim to process all returns within one 1 week.
  • In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
  • All returns are subject to the discretion of KVIO. But we're a friendly bunch.


Khadi Home

Category Return Policy
Home (new and Renewed) 10 Days Returnable
Wax candles, Wall stickers Non Returnable
This item is non-returnable due to consumable nature of the product
Furniture 10 Days Replacement
If you report an issue , we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

Beauty

Category Return Policy
Beauty Non Returnable
This item is non-returnable due to hygiene and personal care nature of the product
Shaving and Hair Removal 10 Days Returnable

Wellness

Category Return Policy
Capsules, Syrups, Ointments, Health Powders Sanitary Napkins, Juice, Pain Relief Oil, Soluble Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product
Health : ( Hair care and styling, Makeup, Skin care, Oral Care, Nail Care, Baby Care) Medical Supplies and Equipment, Family Planning, Household Consumables, Herbal medicine and Baby Nutritional Products Non Returnable
This item is non-returnable due to hygiene and consumable nature of the product.
Personal Care Appliances: Oral Care Products and Appliances Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
Personal Care Appliances: Oral Care Products and Appliances Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
Occupational Health & Safety Products Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.

Grocery

Category Return Policy
Grocery & Gourmet Non Returnable
This item is non-returnable due to consumable nature of the product.

Gift and Spiritual Items

Category Return Policy
Gift and Spiritual Items 10 Day Free Returns & Exchange
This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/colour or return for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

Men & Women (Apparel)

Category Return Policy
Clothing: Track pants, Joggers, Bathrobes, Thermals, Jackets, Blazers, Coats, Cardigans, Sweaters, Sweatshirts, Hoodies, Tops, Kurtas, Dresses, Capes and jackets, Stoles & Dupattas 10 Day Free Returns & Exchange
This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/colour or return for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
Clothing(Non-customized): Others (Trousers, Jeans, Shirts, Sarees, Socks, ethnic wear, clothing accessories etc) 10 Day Free Returns & Exchange
This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/colour or return for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement. Non-Returnable Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions.
Clothing(Customized) 10 Day Free Returns & Exchange
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. Non Returnable
This item is not eligible to return as it’s a customized piece specially made as per the requirements/measurements of the respective customer.
This item will not be returnable once order is confirmed by customer.
Shoes and Accessories 10 Day Free Returns & Exchange
This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/colour or return for a full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement

Accessories (Bags, Jewellery, Watches, and Eyewear)

Category Return Policy
Luggage, Handbags, Leather Products 10 Days Replacement/Refund
This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective, or different item delivered to you. You can also return the product for a full refund.
Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Fashion /Imitation Jewellery (Earrings, Wrist wear, rings, Jewellery Accessories) 10 Days Replacement/Refund
Silver jewellery, Precious Jewellery, Eyewear and Analog / Digital Watches (new and certified refurbished) Non-Returnable
Smartwatches/ Activity Tracker (new and certified refurbished) 10 Days Replacement/Refund
Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion Non-Returnable

Cancellations

To cancel items that aren't dispatched yet:
  1. Go to My Account and then click on Order History
  2. Select the item you want to cancel and click Cancel items or call us at 01205138016 between 10.00 AM to 6.00 PM IST (Monday to Saturday)
  3. Note: Your order will be cancelled instantly and if the payment was already made , you can choose to receive the refund in the form of credit for your convenience, which will reflect in your Khadi pay account. However, If you'd like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund in the same mode.

    If your order has already been dispatched: In case of non-returnable products, product once dispatched can’t be cancelled, However , in case of returnable items please select the Request cancellation option or call us at 01205138016 between 10.00 AM to 6.00 PM IST and the item(s) will be returned to us for a refund (if the payment is already made).

    If your order is already delivered: You may consider returning it. Please check our return policy.